Free Domestic and International Delivery
Shaper Secret provides free shipping within the U.S., and certain countries worldwide (Canada, Denmark, Finland, Ireland, Norway, and Australia.)
When your order is placed you will receive a confirmation email. The processing time for orders is 5-7 business days. You will receive your tracking number as soon as your order is shipped via email. Please allow 48 hours for tracking to update with the carrier. In many instances, to save you money, we are shipping directly from the manufacturer.
The delivery time for the United States is 7-14 business days, and 25 business days internationally. For logistical reasons, items will sometimes be sent in separate packages. During holidays shipping times may vary. Please keep this in mind when receiving deliveries.
You can track your order once it has been shipped by clicking here.
Orders cannot be cancelled once processed.
Please make sure to provide the correct shipping address. Use correct abbreviations and have spaces inserted properly. Shaper Secret will not be held responsible for items shipped to incorrect addresses provided by the buyer. If the package is returned non-deliverable a store credit will be issued.
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier and address the issue directly with them. Shaper Secret does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor are we responsible for any extra fees, customs or back end charges. The customer is responsible for any and all customs charges due on delivery of product.