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RETURNS POLICY

 

We gladly offer store credit on unused items in their original condition and packaging returned within 14 days of the delivery date.  If you are unhappy with your purchase, please send it back within 14 days of the delivery date with a completed return slip.  Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. 

REQUIREMENTS FOR RETURNS

All returns are subject to inspection.  Please take extra care to ensure all returned items meet these requirements:

  • Unworn
  • Unused
  • Unstained
  • Unwashed
  • All tags attached
  • No smells other than natural product orders
  • No animal or pet hair
  • No stretch marks or permanent wrinkles on items with latex
  • Original packaging
  • Within 14 days of the date you received your initial purchase

For hygiene and safety reasons the following items can only be returned providing they meet the requirements above in addition to the following criteria.  This does not affect your right to return faulty goods.

Panties, Briefs, swimsuits, bikini bottoms, body shapers, and leggings should be tried on over underwear. In the interests of safety and hygiene, we may refuse returns where it's obvious this hasn't been done. Where an item has a protective adhesive strip it must still be attached upon return.

Hosiery and adhesive bras cannot be returned once the pack has been opened or damaged (if the pack is unopened & undamaged then returns are fine).

Returns that do not meet our policy will not be accepted.

To initiate your return please use the return slip and mail to:

Send your package to:

Shaper Secret

Please do not send your purchase back to the return address on your package. 

Please note that return shipping costs are the customer's responsibility. Shaper Secret does not provide return shipping labels. We recommend using a trackable shipping service to ensure your return is delivered. Shaper Secret is not liable for lost or stolen packages. Without proof of receipt and delivery, Shaper Secret will not issue return credit. 

Accepted returns will receive a store credit to the email address used to make the purchase.  Please allow 5-7 days to process your return once it is received. Store credit expires in 90 days. 

Exchanges

We cannot accommodate exchanges because we can’t guarantee the style and size you need is in stock. We will issue you a store credit via email once we've received your return. That way, you can use the credit towards the correct item/size or for another item. 

Damaged items

In the rare event that your item is received damaged or defective we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Defective items must be reported within 2 days of receipt according to tracking. If not reported, we will not issue a refund. If you believe you have received an incorrect item, please contact us here.

Please include the order number so that a refund or store credit can be properly processed.  If you don't include the order number then we can't guarantee your return can be processed.

Once we receive your package, you will receive store credit in the amount of your item, plus the cost of the shipping return (up to $15.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).

Please do not send your purchase back to the return address on your package. 

Send to:

Shaper Secret

 

Stale Returns

Shaper Secret requires items to be returned within 14 days of original receipt. Returns received after 14 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender.

 

Shaper Secret reserves the right to modify its exchange and return policy.