ENJOY FREE SHIPPING ON ALL PURCHASES!
ENJOY FREE SHIPPING ON ALL PURCHASES!
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Frequently Asked Questions

No. All sales are final. Please refer to our Return Policy. Please note, Shaper Secret reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

 

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

In the unlikely event that a product arrives damaged, or if an item is missing from your order, we will only send replacements/offer a refund for the damaged or missing product if the customer contacts us via email within 14 days of the package being marked as delivered. Customer must include photos of the damaged product.

 

WHAT IF MY ITEM IS MISSING?

In the unlikely event that a package arrives and a product from your order is missing, we will only send replacements for the missing product if the customer contacts us via email within 14 days of the package being marked as delivered. 

 

The processing time for orders is 5-10 business days, not including weekends. After that, standard delivery time within the United States is 7-21 days, and 25 business days internationally. We do not offer expedited shipping at this time. Please keep in mind that these times may be extended during holidays and special promotions. Thank you for your patience. 

Orders can be tracked from a tracking number that will be provided in an email to you when the product ships. Please note that it may take several hours from the time an order ships to the time it is first scanned by the carrier into their system.

Please refer to our Shipping Policy

 

WHAT HAPPENS IF MY ADDRESS IS INCORRECT?

Unfortunately, if a customer enters the address incorrectly and the package is returned to us, we will need to charge the customer for re-shipping the item.

 

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customerservice@shapersecret.com with your inquiry.

 

No, once you place an order it is final.

 

Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Shaper Secret. 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States. 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

For customer service inquiries only, please E-mail customerservice@shapersecret.com

 

We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after holidays and special promotions.

 

PAYMENT INFORMATION

We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.

 

HOW CAN I TRACK MY ORDER?

You will receive an confirmation e-mail once your order is confirmed. When the order has been processed and shipped, you will receive a tracking number that you can use to track your package.